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Jessica Word is an Associate Professor in the School of Public Policy and Leadership at the University of Nevada Las Vegas. She received her doctorate from the Askew School of Public Administration and Policy at Florida State University in 2006. Her research focuses on capacity building in the public and nonprofit sectors. Her work has been published in Public Administration Review, Review of Public Personnel Administration, Personnel Review, Public Personnel Management, the Journal for Nonprofit Management, Journal of Management, Spirituality and Religion, and The Innovation Journal. She has worked with such notable national nonprofits as the Girl Scouts of the USA, Volunteers of America, and Opportunity Knocks on issues related to employee engagement and burnout. She also co-edited with Dr. Jessica Sowa. The book received the Section on Personnel Administration and Labor Relations (SPALR) Book award for outstanding book in 2019 at the American Society for Public Administration Annual Conference.