David G. Schwartz (Ombuds) recently presented at the 18th Annual International Ombuds Association, held in Seattle, Washington, a gathering of 500 ombuds practitioners and allied participants from around the world. His presentation, titled, "Try Again: Using Games to Reengage in Ombuds Marketing and Practice," explored how ombuds can use games to demystify the work they do and present conflict resolution in a creative light.
